Refund & Replacement Policy

Effective date: September 27, 2026

Account Mall supplies instantly delivered digital account credentials. Because digital credentials can be viewed, copied, changed, or used immediately, ordinary change-of-mind returns are not available after delivery. This policy does not limit any non-waivable rights provided by applicable consumer law.

24-hour claim window

Inspect every delivered account immediately. A claim for an invalid or materially misdescribed account must be submitted within 24 hours after the order is delivered in My Orders.

Eligible claims

• The delivered credentials were invalid at the time of delivery.
• The delivered account materially differed from the product description at delivery.
• The wrong product or quantity was delivered.
• The same credential was mistakenly allocated more than once.

Not normally eligible

• Change of mind, accidental purchase, or failure to read the listing.
• Loss of access after the buyer changes credentials, shares, resells, or uses the account.
• Platform action caused by buyer activity, device, IP, proxy, automation, content, or violation of a third-party platform’s rules.
• Failure to follow supplied login or security instructions.
• Claims submitted after 24 hours, unless applicable law requires otherwise.

Resolution process

Contact support with the order number and clear evidence. Do not post credentials publicly. After verification, the first remedy is an equivalent replacement. If a replacement is unavailable, Account Mall may provide wallet credit or an eligible refund as appropriate. Approved claims are normally reviewed within three business days.

Wallet top-ups

Approved USDT top-ups create non-withdrawable store credit. Blockchain transfers and network fees are generally irreversible. Incorrect-network, incorrect-address, duplicate, or mistaken transfers are reviewed individually and are not guaranteed to be recoverable.

Support: Kla160566@gmail.com